Refund policy

Refund Policy

At ELTRIO.NET, we value our customers' satisfaction and transparency throughout the purchasing process. If you need to request a return or refund, please observe the conditions described below.

1. Request Deadline The customer may request a product return within the applicable legal period, counted from the date of receipt of the order, in accordance with applicable consumer protection regulations.

2. Return Conditions For a return to be accepted, the product must be sent in adequate condition, preferably in its original packaging, accompanied by all accessories, manuals, and items included with the order, when applicable. The product must not show signs of misuse, damage caused by the customer, or conditions inconsistent with simple inspection and evaluation.

3. Defective, Damaged, or Incorrect Product If the customer receives a defective, damaged, or incorrect product, or any discrepancy in relation to the order placed, they must contact ELTRIO.NET as soon as possible, describing the issue and, if necessary, sending photos or other evidence for analysis. After verification, the store will provide guidance on the next steps for exchange, return, or refund, as applicable.

4. Request Analysis All return or refund requests will be subject to analysis of the returned product's condition and the information provided by the customer. If it is found that the product was used improperly, shows signs of misuse, or does not meet the criteria of this policy, the request may be refused, with due notice to the customer.

5. Refund When approved, the refund will be processed according to the payment method used in the order and within the operational timeframe required for financial processing. The refund period may vary depending on the payment method, financial institution, card operator, or intermediary platform responsible for the transaction.

6. Return Costs In cases where the return is due to a defect, damage, shipping error, or order discrepancy, guidance on return costs will be provided to the customer at the time of service, following analysis of the request.

7. Contact To request a return, refund, or clarification, the customer must contact us through the official support channels listed in the store.

Exchanges and Returns

ELTRIO.NET works to ensure customer satisfaction. If you need to request an exchange or return, please contact us through our support channels providing your order number and the reason for your request. The request will be analyzed according to the product's condition and the applicable rules for the purchase. The product must be returned in adequate condition, without signs of misuse, and with all accompanying items, when applicable. In cases of defective, damaged, or incorrect products, the customer must report the issue as soon as it is identified so we can provide guidance on the procedure.